Returns Policy


Before you purchase any of our products please ensure that you have read and fully understood our Terms and Conditions


(Supply only)

Ark timber buildings products are designed for assembly by two or more adults with relative construction competency. Before you assemble your delivered Timber products please ensure that you have read the instructions and familiarise yourself with the project that you are about to undertake. If it is your intention to organise for a third party to assemble the products you order please ensure that the products have been physically delivered and that you are satisfied with the product. Check that all parts are present and correct so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time to arrange for delivery of new parts before confirming an assembly date with your third party 

Any damaged components must be noted on the delivery and returned with the driver at point of delivery. Please retain any packaging associated with the delivery.


The development and appearance of the natural properties of timber are not a reason for the return of goods and are not reasonable stating they are faulty in claiming a refund. We supply timber products designed for external use and such designs take into account the structural integrity of timber’s natural properties. We supply many of our products each year to many satisfied customers who understand the beauty of handling and working with a natural material.


Rectifying defects Should any defect occur with the product within a reasonable period after delivery or erection by ARK timber buildings please contact us in writing, either by post or email. We will request photos of any such defect to determine its cause prior to rectification. Where the defect is deemed to be the customers fault for any reason eg. unsuitable base/site, poor maintenance or misuse of product any rectification will then be chargeable to the customer. Should a defect occur which is the fault of the Company, we will replace, repair or refund, at our cost. You must give us a reasonable opportunity to rectify any defect as we will not reimburse you or accept any charges if you choose to rectify it yourself or with a third party.



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